Effective communication is the cornerstone of excellent customer service. Limited follow-ups, lack of transparency on how complaints or inquiries are being resolved, absence of feedback, uncomfortable or improper behavior on the part of service representatives, and more. Other factors, such as the slow delivery speed, the long time waiting, pending calls, and the prolonged hold time, may also contribute to miscommunication, frustration, and hostility between customers and customer care agents. It may dramatically worsen the customer’s experience with service.
Users can get in touch with you through WhatsApp Messenger integration. WhatsApp integration is a powerful way to begin communication with your audience and convert them into long-term customers. Hence, you can easily connect with your customers, and they do not need to wait for a response. Since it has an immediate revert feature.
ServitiumCRM WhatsApp Integration for Customer Support
- Connect with your customers over their preferred communication channel.
- Better communication and improved efficiency
ServitiumCRM WhatsApp Chatbot Features
- Automated chatbot capabilities to satisfy customers
- It has the feature of clicking a picture, making a video, and providing issues to the Customer Management Platform. Hence, this is one of the best features of WhatsApp integration.
- You get real-time updates.
Benefits of WhatsApp Messenger Integration:
- Scalable, Instant, and Seamless
- 24/7 Availability
- All types of communication are supported, like text, photos, GIFs, and videos.
- Deflect expensive support traffic to the service center
- Reduce service costs.
- Improve service efficiency toward excellence
How does ServitiumCRM’s WhatsApp Integration benefit you?
Automation
- End-to-end complete automation of your service call
- Does the reduction of the workload of call centers
- An immediate solution with template responses
Accessibility
- Access to single accounts for multiple teams
- Connect anytime, anywhere with WhatsApp.
- Improve service efficiency
Security
Encrypted chats for the security of your business
Customer Engagement
- Self-Service Platform
- Develop customer confidence with official and verified business profiles.
- Preferred channel of the customer for connection
- Personal Chat window to resolve issues one-on-one
Human-agent-driven support for enhancing your business
Permit your customers to chat with your live agents. Your agents may share prompt responses and immediately resolve customer queries. After connecting with the live agent, the customer would get instant assistance from a highly talented and experienced live agent to resolve their issues.
- Handle multiple chats at once.
- Get the complete chat history of the customer for any queries.
- Get multilingual assistance through WhatsApp Messenger.
- Easy-to-use text, photos, audio, and video files
ServitiumCRM ensures to provide you with in-built WhatsApp Messenger Integration for transforming how you connect and interact with your customers. Organizations using this platform for customer outreach find themselves successful in immediately and efficiently addressing their customers’ questions, queries, and concerns.
